At JSSIT, we are committed to providing our clients with high-quality services. However, we understand that situations may arise where a refund may be necessary. This Refund Policy outlines the conditions under which we will issue refunds for our services.

General Policy

• We offer a full refund for any service not started.
• Once a service has begun, refunds will be considered on a case-by-case basis.
• Factors considered for refunds on partially completed projects include the stage of completion, resources used, and reason for cancellation.

Specific Services

Here are some specific guidelines for our services:

• Web Development:
  • If a project is cancelled before any development work begins, a full refund will be issued.
  • If a project is cancelled after development work has begun, a prorated refund will be considered based on the percentage of work completed.
• Graphic Design:
  • A full refund will be issued if a design project is cancelled before any design work begins.
  • If a project is cancelled after initial design concepts are presented, a partial refund may be issued based on the resources used. No refunds will be issued after final designs are approved.
• Digital Marketing:
  • Refunds for ongoing digital marketing campaigns will not be issued.
  • For pre-paid digital marketing packages, a prorated refund may be considered based on the unused portion of the package.
• Business Consulting:
  • Refunds for consulting services will not be issued for completed work.
  • If a client cancels a scheduled consultation, a refund may be issued based on the cancellation notice period (details below).

Cancellation Notice Period

• A full refund will be issued for consultations cancelled at least 30 business days before the scheduled appointment.
• Cancellations with less than 30 business days’ notice will be subject to a 50% cancellation fee.

Refund Process

To request a refund, please contact us by email at [Insert your email address] within 30 days of receiving your service or cancellation. Please include your name, the service you received, and the reason for your request.

We will review your request and respond within 30 business days. If your request is approved, your refund will be processed within 30 business days. Refunds will be issued to the original payment method used.

Please Note

• This Refund Policy applies to all services offered by JSSIT.
• We reserve the right to modify this policy at any time without prior notice.
• The most current version of the Refund Policy will be posted on this page.

We encourage you to review this policy carefully before purchasing any services from JSSIT.

If you have any questions about this Refund Policy, please contact us.